Exploring mobile government from the service quality perspective.
Hajar Saeed Al-HubaishiSyed Zamberi AhmadMatloub HussainPublished in: J. Enterp. Inf. Manag. (2017)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- mobile phone
- online shopping
- information systems
- united states
- mobile devices
- competitive advantage
- quality of service
- information technology
- mobile learning
- information quality
- e government
- social responsibility
- competitive environment
- internet access
- call center
- job satisfaction
- government agencies
- incident management
- mobile users
- mobile applications
- public sector
- mobile services
- information sharing
- higher education
- user interface
- expert systems
- decision making