A multi-server queueing model with server consultations.
Srinivas R. ChakravarthyPublished in: Eur. J. Oper. Res. (2014)
Keyphrases
- queueing model
- steady state
- arrival rate
- single server
- service times
- finite capacity
- stationary distribution
- waiting times
- arrival process
- call center
- service systems
- queueing systems
- markov chain
- queue length
- state dependent
- queueing networks
- independent and identically distributed
- queueing theory
- heavy traffic
- fluid model
- special case
- poisson process
- decision making
- response time
- asymptotically optimal
- parallel algorithm
- hidden markov models