Longitudinal Measurement of Service Quality in Information Systems: A Case Study.
Leyland F. PittRichard T. WatsonPublished in: ICIS (1994)
Keyphrases
- service quality
- information systems
- information quality
- customer satisfaction
- user satisfaction
- service providers
- online shopping
- electronic commerce
- technology acceptance
- information technology
- quality of service
- competitive advantage
- job satisfaction
- case study
- call center
- real time
- competitive environment
- factors influencing
- information sharing
- web services
- social networks
- database
- incident management