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A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL.

Vanessa B. S. SilvaFernando SchrammDanielle Costa Morais
Published in: SMC (2014)
Keyphrases
  • information systems
  • digital libraries
  • service quality
  • database
  • genetic algorithm
  • multi agent
  • learning process
  • hidden markov models
  • data management
  • iterative procedure