Factors predicting customer satisfaction in online hotel booking using machine learning technique: evidence from developing countries.
Mehnaz MehnazJiahua JinWasim AhmadAzhar HussainPublished in: Int. J. Appl. Decis. Sci. (2023)
Keyphrases
- developing countries
- customer satisfaction
- machine learning
- developed countries
- service quality
- e government
- information and communication technologies
- rural areas
- distance learning
- customer service
- product design
- online learning
- human resources
- factors affecting
- online shopping
- user satisfaction
- low income
- factors that influence
- marketing strategies
- latin america
- learning systems
- information quality
- data mining
- customer loyalty
- hiv aids
- real time
- active learning
- digital divide
- key factors
- case study
- metadata
- customer data
- internet banking
- databases