Digital Government for E-Government Service Quality: a Literature Review.
María Isabel AriasAntônio Carlos Gastaud MaçadaPublished in: ICEGOV (2018)
Keyphrases
- literature review
- digital government
- service quality
- e government
- electronic government
- customer satisfaction
- public sector
- service providers
- case study
- electronic commerce
- public administration
- government services
- user satisfaction
- quality of service
- federal government
- developing countries
- information sharing
- information systems
- service delivery
- government agencies
- web portal
- knowledge management
- technology acceptance
- decision support system
- decision makers
- competitive advantage
- cloud computing
- job satisfaction
- social sciences