M-service quality of telecommunication companies in Qatar.
Abdulla Nasser AlemadiEmad A. Abu-ShanabPublished in: Int. J. Inf. Syst. Chang. Manag. (2021)
Keyphrases
- service quality
- competitive advantage
- competitive environment
- customer satisfaction
- customer loyalty
- electronic commerce
- service providers
- information systems
- user satisfaction
- online shopping
- call center
- marketing strategies
- market share
- quality of service
- business environment
- information quality
- databases
- job satisfaction
- statistically significant
- customer relationship management
- data analysis
- internet shopping