Managing Service Quality in Multiple Outsourcing.

Guangliang Ye Xiaowei Zhu Samar K. Mukhopadhyay

Published in: Int. J. Electron. Commer. (2014)

Keyphrases

service quality
service providers
information systems
electronic commerce
customer satisfaction
competitive environment
information technology
database
databases
data mining
expert systems
business process
job satisfaction
information quality