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A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry.

Gülçin BüyüközkanGizem Çifçi
Published in: Expert Syst. Appl. (2012)
Keyphrases
  • service quality
  • competitive environment
  • expert systems
  • customer satisfaction
  • real time
  • genetic algorithm
  • computational intelligence
  • service providers
  • user satisfaction
  • multi criteria