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A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry.
Gülçin Büyüközkan
Gizem Çifçi
Published in:
Expert Syst. Appl. (2012)
Keyphrases
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service quality
competitive environment
expert systems
customer satisfaction
real time
genetic algorithm
computational intelligence
service providers
user satisfaction
multi criteria