Virtual Platforms for Government Services in COVID-19 and Beyond: A Sociomaterial Case Study of Passport Service in Ghana.
John EffahPublished in: TDIT (2) (2020)
Keyphrases
- government services
- online services
- case study
- service delivery
- e government
- security services
- digital government
- public services
- internet access
- critical factors
- cross border
- end to end
- public sector
- counter terrorism
- public administration
- website
- knowledge management
- government agencies
- life cycle
- real world
- service providers
- learning process
- social sciences
- data analysis