Waiting time in the M/M/m LCFS nonpreemptive priority queue with impatient customers.
Hideaki TakagiPublished in: Ann. Oper. Res. (2016)
Keyphrases
- priority queue
- service times
- steady state
- call center
- single server queue
- arrival rate
- heavy traffic
- queueing model
- queue length
- random walk
- markov chain
- data structure
- queueing systems
- asymptotically optimal
- single machine
- queueing networks
- customer service
- fluid model
- customer satisfaction
- state dependent
- random variables
- single server
- service level
- potential customers
- information systems
- service providers
- processing times
- special case
- customer preferences