Demystifying the benefits and risks of Lean service innovation: a banking case study.
Yiwei GongMarijn JanssenPublished in: J. Syst. Inf. Technol. (2015)
Keyphrases
- case study
- risk management
- knowledge management
- financial institutions
- lessons learned
- service oriented
- decision making
- technological innovations
- service providers
- business process
- banking services
- information services
- software development
- web services
- real world
- data sets
- customer service
- end users
- processor sharing