An integrated dialogue system for the automation of call centre services.
Kallirroi GeorgilaAnastasios TsopanoglouNikos FakotakisGeorge KokkinakisPublished in: ICSLP (1998)
Keyphrases
- dialogue system
- spoken dialogue systems
- dialogue management
- human computer
- natural language
- spoken language
- natural language generation
- human robot
- web services
- mixed initiative
- service providers
- natural language understanding
- tutorial dialogue
- language understanding
- service oriented
- human users
- dialogue manager
- linguistic knowledge
- human machine interaction
- user model
- context aware
- cooperative
- service composition
- end users
- domain knowledge
- mobile devices