Derivation of Response Time Service Level Objectives for Business Services.
David BreitgandEalan A. HenisOnn ShehoryJohn M. LakePublished in: BDIM (2007)
Keyphrases
- service level
- response time
- lead time
- supply chain
- scheduling algorithm
- total cost
- multiple objectives
- storage space
- inventory models
- call center
- service systems
- planning horizon
- logistics service
- query execution
- supply chain management
- multistage
- service level agreements
- quality of service
- probability distribution
- capacity expansion
- disk access
- service requirements
- data mining