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Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies.
Eyun-Jung Ki
Elmie Nekmat
Published in:
Comput. Hum. Behav. (2014)
Keyphrases
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crisis management
social media
decision makers
management system
situation awareness
emergency management
social networks
social networking
competitive advantage
video conferencing
e learning
decision support
information fusion
information systems
communication networks
internal and external