Government portals, social media platforms and citizen engagement in India: Some insights.
Ravinder Kumar VermaSudeep KumarP. Vigneswara IlavarasanPublished in: ITQM (2017)
Keyphrases
- government services
- social media platforms
- social media
- e government
- digital government
- government agencies
- developing countries
- business organizations
- public sector
- electronic government
- private sector
- relationship management
- public administration
- service delivery
- public services
- user engagement
- social networks
- web portal
- end users
- website
- information technology
- user centric
- learning environment
- national level
- neural network
- information systems
- government organizations
- data mining
- information sharing
- government websites