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Improving the quality of public services: case study of Shanghai social security and citizen services system.
Pengzhu Zhang
Fangfang Xu
Luquan Jiang
Published in:
DG.O (2005)
Keyphrases
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public services
e government
case study
service oriented
government services
public sector
service delivery
service integration
real world
public administration
artificial intelligence
stock market
software development
knowledge management
data quality
data access
information systems