Keyphrases
- call center
- latent dirichlet allocation
- topic models
- topic modeling
- text mining
- topic discovery
- asymptotically optimal
- arrival rate
- service level
- latent topics
- generative model
- linear discriminant analysis
- service quality
- data mining
- queue length
- service systems
- lda model
- feature extraction
- agent technology
- graphical models
- dimensionality reduction
- co occurrence
- knowledge discovery
- heavy traffic
- bayesian networks