Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study.
Ganesh D. BhattMarvin D. TrouttPublished in: Bus. Process. Manag. J. (2005)
Keyphrases
- business applications
- process improvement
- enterprise wide
- business processes
- business process management
- business process
- business transactions
- information systems
- e government
- capability maturity model
- enterprise resource planning
- case study
- business rules
- health care
- software process
- electronic commerce
- customer satisfaction
- customer relationship management
- enterprise architecture
- root cause
- knowledge management
- databases