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A Theoretical Framework for Consumer E-Satisfaction and Site Stickiness: An Evaluation in the Context of Online Hotel Reservations.

Greta L. PolitesClay K. WilliamsElena KarahannaLarry Seligman
Published in: J. Organ. Comput. Electron. Commer. (2012)
Keyphrases
  • theoretical framework
  • conceptual framework
  • website design
  • website
  • online learning
  • theoretical foundation
  • consumer trust
  • innovation diffusion theory
  • online consumer
  • contextual information
  • electronic commerce