Sustaining Continuous Improvement of a Higher Health Education Service Through Analytical Methodologies for Determining Customer Satisfaction.
Alfonso Maria PonsiglioneAngelo RosaTeresa Angela TrunfioEliana RaiolaGiuseppe LongoMaria TriassiFrancesco AmatoPublished in: ELEC (2022)
Keyphrases
- customer satisfaction
- service quality
- customer service
- online shopping
- user satisfaction
- marketing strategies
- electronic commerce
- health care
- service providers
- e learning
- medical care
- continuous monitoring
- internet banking
- customer support
- information systems
- data mining
- electronic health records
- customer reviews
- databases
- product design
- distance learning
- quality of service
- information and communication technologies
- mobile devices
- web services
- database
- theoretical frameworks
- customer retention
- health information systems