An Empirical Investigation of Economic Payoffs of E-Business and CRM Innovations.
Namchul ShinPublished in: AMCIS (2003)
Keyphrases
- technological innovations
- customer relationship management
- game theory
- business models
- business transactions
- electronic business
- service quality
- business process
- incomplete information
- developed countries
- policy makers
- developing countries
- customer service
- nash equilibrium
- innovation diffusion
- neural network
- distance learning
- electronic commerce
- cooperative
- reinforcement learning
- learning algorithm