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Customers' Expectations for Next Generation Internet Banking.
Arumugam Seetharaman
Saurabh Singhal
Pankaj Galdhar
John Rudolph Raj
A. S. Saravanan
Published in:
J. Inf. Knowl. Manag. (2016)
Keyphrases
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internet banking
customer satisfaction
online banking
banking industry
hong kong
security analysis
data envelopment analysis
security threats
service quality
electronic commerce
fraud detection
social context
user satisfaction
security issues
critical infrastructure
perceived risk
smart card