A Personalized Assistant for Customer Complaints Management Systems.
Boris A. GalitskyPublished in: AAAI Spring Symposium: Persistent Assistants: Living and Working with AI (2005)
Keyphrases
- management system
- test bed
- call center
- customer knowledge
- individual user
- customer satisfaction
- resource management
- customer behavior
- customer service
- database management systems
- electronic commerce
- user profiles
- management policies
- marketing strategies
- web based systems
- retail banking
- personalized search
- user modeling
- adaptive learning
- data sets
- customer relationship management
- service level
- context aware
- information technology
- churn prediction
- database