Dead or Alive? A Formal Decision Model for Deciding on Customer Recovery Investments.
Dominikus KleindienstDaniela WaldmannPublished in: Wirtschaftsinformatik (2017)
Keyphrases
- decision model
- decision problems
- decision making
- decision models
- decision makers
- electronic commerce
- construction process
- decision theory
- information technology
- formal model
- customer service
- customer satisfaction
- formal specification
- customer data
- customer behavior
- case based reasoning
- influence diagrams
- supply chain
- knowledge representation
- customer requirements
- np hard
- recovery algorithm