Knowledge retention in the IT service industry.
Jayachandra BairiB. Murali ManoharGoutam Kumar KunduPublished in: J. Syst. Inf. Technol. (2011)
Keyphrases
- knowledge management
- knowledge base
- expert systems
- long term
- domain knowledge
- knowledge representation
- knowledge extraction
- artificial intelligence
- knowledge acquisition
- knowledge based systems
- information services
- web services
- world wide
- knowledge sources
- customer satisfaction
- service quality
- conceptual framework
- management system
- knowledge discovery
- case study