Using ICT To Improve Service Quality.
Larry Jung-Hsing LeeJun-Der LeuYi-Wei HuangPublished in: Int. J. Electron. Bus. Manag. (2016)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- competitive advantage
- information systems
- customer loyalty
- information quality
- information and communication technologies
- incident management
- database
- job satisfaction
- online shopping
- user satisfaction
- quality of service
- information technology
- expert systems