Developing a loyal community: an empirical analysis evaluating antecedents to loyalty in social networking.
Aaron M. FrenchJung P. ShimRobert F. OtondoJeremy R. PorterPublished in: Int. J. Web Based Communities (2016)
Keyphrases
- social networking
- social software
- online communities
- social communities
- social networks
- social web
- content sharing
- social networking websites
- social media
- collective intelligence
- service quality
- user behavior
- personal information
- online social networks
- crowd sourcing
- social networking sites
- customer relationship management
- social bookmarking
- online social networking
- mobile communication
- informal learning
- collaborative environment
- micro blogging
- social activities
- emerging trends
- data collection
- customer satisfaction
- sensor networks
- user interface
- digital libraries
- data sets