Talking to Customers on the Web: A Comparison of Three Voice Alternatives.

Qiping Zhang Catherine G. Wolf Shahrokh Daijavad Maroun Touma

Published in: CSCW (1998)

Keyphrases

web applications
website
web pages
web scale
semantic web
web data
web documents
web content
web information
web mining
end users
linked data
world wide
internet users
potential customers
service providers
decision makers
link analysis
information overload
digital libraries