User experience of e-government: the Nigeria Immigration Service.
Olaseni Muritala OkunolaJennifer E. RowleyPublished in: Libr. Hi Tech (2019)
Keyphrases
- user experience
- e government
- service delivery
- service provision
- mobile services
- public services
- public sector
- end users
- electronic government
- government services
- developing countries
- service offerings
- user behavior
- public administration
- mobile applications
- digital government
- service providers
- user interaction
- knowledge management
- user interface
- government organizations
- information sharing
- web services
- life cycle
- expert systems
- secure information sharing
- government agencies
- cloud services
- customer service
- current practices
- government websites
- service discovery
- social media