Effect of linguistic disfluency on consumer satisfaction: Evidence from an online knowledge payment platform.
Jin ZhangXinrui LiJilong ZhangLiye WangPublished in: Inf. Manag. (2023)
Keyphrases
- real time
- domain knowledge
- higher level
- electronic commerce
- knowledge base
- linguistic knowledge
- natural language processing
- knowledge sharing
- prior knowledge
- knowledge discovery
- online learning
- online consumer
- life long
- customer satisfaction
- knowledge based systems
- knowledge management
- knowledge representation
- expert systems
- website