Customer-centric network upgrade strategy: maximizing investment benefits for enhanced service quality.
Jin XiaoRaouf BoutabaPublished in: NOMS (1) (2004)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- customer loyalty
- call center
- competitive environment
- customer requirements
- online shopping
- user satisfaction
- limited budget
- service providers
- decision making
- information systems
- customer service
- marketing strategies
- network structure
- internet shopping
- database
- life cycle
- incident management
- customer support
- long run
- quality of service
- databases