An Activity-Based Approach towards Development and Use of E-Government Service Ontologies.
Ralf KlischewskiStefan UkenaPublished in: HICSS (2008)
Keyphrases
- e government
- service delivery
- electronic government
- service provision
- public services
- public sector
- united nations
- national level
- public administration
- developing countries
- digital government
- user friendliness
- information infrastructure
- information sharing
- government services
- technical solutions
- government organizations
- government agencies
- knowledge management
- federal government
- service offerings
- case study
- semantic web
- databases
- customer service
- developed countries
- development of information technology
- current practices
- legal ontologies
- secure information sharing
- inter organizational
- service quality
- service providers
- information technology
- computer science
- web services
- decision making