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Advisory Service Support that Works: Enhancing Service Quality with a Mixed-reality System.
Mateusz Dolata
Doris Agotai
Simon Schubiger
Gerhard Schwabe
Published in:
Proc. ACM Hum. Comput. Interact. (2020)
Keyphrases
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service quality
mixed reality
service providers
customer satisfaction
electronic commerce
customer support
augmented reality
user satisfaction
quality of service
information systems
end users
virtual world
information quality
incident management
databases
call center
distance learning
response time