A Secure Knowledge Resource Management Theory for IT/IS Outsourcing: The Service Provider Perspective.
Kevin DuncanEvan W. DugganPublished in: Int. J. Hum. Cap. Inf. Technol. Prof. (2014)
Keyphrases
- service providers
- resource management
- management system
- web services
- cloud computing
- knowledge base
- computing resources
- resource allocation
- quality of service
- end users
- service quality
- service level agreements
- artificial intelligence
- grid computing
- grid environment
- intelligent agents
- information technology
- resource utilization
- expert systems
- java platform
- incident management