Online Service Quality of Web-Based E-Mail-Services - An Empirical Study for the German Market.
Martin SchlegelGerrit TammPublished in: HICSS (2009)
Keyphrases
- service quality
- service providers
- customer satisfaction
- instant messaging
- electronic commerce
- competitive environment
- online markets
- online shopping
- online services
- information systems
- business opportunities
- user satisfaction
- quality of service
- online learning
- online banking
- competitive advantage
- information quality
- internet shopping
- real time
- web services
- customer loyalty
- call center
- electronic markets
- search costs
- digital goods
- stock market
- decision making
- customer support
- end users
- decision makers
- business environment
- cloud computing