A Review of the Factors Affecting User Satisfaction in Electronic Government Services.
Vishanth WeerakkodyZahir IraniHabin LeeNitham Mohammed HindiIbrahim H. OsmanPublished in: Int. J. Electron. Gov. Res. (2014)
Keyphrases
- factors affecting
- user satisfaction
- government services
- cross border
- perceived usefulness
- e government
- information quality
- information systems
- digital government
- factors influencing
- key factors
- critical factors
- public sector
- developing countries
- service quality
- public administration
- counter terrorism
- objective measures
- government agencies
- customer satisfaction
- structural equation modeling
- databases
- kolmogorov smirnov
- service delivery
- knowledge management
- public services
- recent advances