Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective.
Martin GerschBernd SchölerMichael HewingPublished in: AMCIS (2010)
Keyphrases
- business process
- business processes
- service oriented architecture
- web services
- customer service
- virtual organization
- ws bpel
- customer satisfaction
- process model
- workflow engine
- business process modeling
- case study
- service times
- process execution
- business process models
- electronic commerce
- service discovery
- business rules
- workflow technology
- service composition
- process mining
- service oriented
- service quality
- call center
- workflow model
- seamless integration
- business process management
- competitive market
- service level agreements
- service providers
- web service composition
- formal language
- user interface
- life cycle
- workflow management systems
- quality of service