Factors to measure the cloud service quality - a review.
Sanjay DhingraRajesh AgarwalPublished in: Int. J. Bus. Inf. Syst. (2022)
Keyphrases
- service quality
- service providers
- customer satisfaction
- cloud computing
- electronic commerce
- user satisfaction
- online shopping
- information quality
- quality of service
- technology acceptance
- factors affecting
- competitive advantage
- factors that influence
- expert systems
- information systems
- job satisfaction
- factors that affect
- competitive environment
- incident management
- factors influencing
- end users
- similarity measure
- independent variables
- structural equation modeling
- technology adoption
- website
- multiple regression analysis
- social networks