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When And How Does IT Service Matter? An Analytical And Empirical Analysis Of Heterogeneity Of IT Service Dimensions and the Impact of Non-IT Capability On Performance of Science Oriented Firms.
Jonghun Jung
Byungtae Lee
Published in:
PACIS (2011)
Keyphrases
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empirical analysis
web services
theoretical analysis
service providers
service oriented
service quality
network effects
empirical studies
computer science
service composition
management system
markov chain
heavy traffic