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Tail asymptotics for service systems with transfers of customers in an alternating environment.

Tao JiangLu LiuQingqing YeXudong Chai
Published in: Oper. Res. Lett. (2019)
Keyphrases
  • service systems
  • heavy traffic
  • service oriented
  • web technologies
  • queueing model
  • call center
  • service level
  • arrival rate
  • real time
  • queue length
  • service rates
  • business processes
  • stochastic models