Designing Service Communities.
Kathrin M. MösleinRenate EisentrautMichael KochPublished in: Mensch & Computer (2001)
Keyphrases
- service providers
- virtual communities
- learning community
- web services
- case study
- management system
- data sets
- service composition
- social networks
- social network analysis
- service oriented
- learning algorithm
- service quality
- community detection
- database
- mobile services
- customer service
- service times
- web communities
- service management