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Understanding Customer Problem Troubleshooting from Storage System Logs.
Weihang Jiang
Chongfeng Hu
Shankar Pasupathy
Arkady Kanevsky
Zhenmin Li
Yuanyuan Zhou
Published in:
FAST (2009)
Keyphrases
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electronic commerce
database systems
data mining
decision making
storage systems
neural network
genetic algorithm
decision trees
expert systems
customer satisfaction
customer service
customer demand