Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots.
Lennart SeitzSigrid Bekmeier-FeuerhahnKrutika GohilPublished in: Int. J. Hum. Comput. Stud. (2022)
Keyphrases
- trust model
- quantitative and qualitative
- empirical studies
- expert systems
- medical diagnosis
- subject matter
- decision making
- theoretical framework
- website
- decision support system
- qualitative and quantitative
- deeper understanding
- qualitative analysis
- trust evaluation
- theoretical and practical implications
- transaction cost economics