Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises.
Alexander A. NeffFlorian HamelThomas HerzFalk UebernickelWalter BrennerPublished in: PACIS (2013)
Keyphrases
- service systems
- maturity model
- manufacturing enterprises
- manufacturing companies
- service level
- product development
- software process
- manufacturing systems
- web technologies
- software maintenance
- reference architecture
- product design
- arrival rate
- iso iec
- life cycle
- heavy traffic
- enterprise systems
- service oriented
- information technology
- e learning
- call center
- enterprise resource planning
- markov chain