'Hospitality' and Innovation. How an Innovation in the I.S. Human Resources Management and Communication Approach Can Help Change the ICT Management Approach: the "Banco" Case in the Outsourcing Supply Services.
Marco de MarcoPaolo DepaoliPublished in: MCIS (2008)
Keyphrases
- knowledge management
- case study
- process management
- service providers
- information systems
- web services
- information technology
- human capital
- cyber physical systems
- databases
- data management
- service composition
- service delivery
- service management
- end users
- business process
- information management
- service oriented
- information and communication technologies
- communication technologies
- organizational learning
- information extraction
- open data
- decision making