A Customer Satisfaction Degree Evaluation Model Based on Support Vector Machine.

Wang Ting Hua Zhiwu

Published in: WKDD (2008)

Keyphrases

customer satisfaction
support vector machine
service quality
customer service
user satisfaction
internet banking
customer reviews
online shopping
customer retention
data mining
feature selection
databases
evaluation method
svm classifier
product design
information systems
information quality
search engine