Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology.
Evangelos ChompisRoger W. H. BonsBart van den HooffFrans FeldbergHans J. M. HornPublished in: Electron. Mark. (2014)
Keyphrases
- virtual communities
- financial services
- social dynamics
- online communities
- social networks
- social network analysis
- risk management
- information sharing
- problem based learning
- multimedia
- electronic commerce
- competitive advantage
- economic development
- case study
- social networking
- user satisfaction
- virtual world
- policy makers