Will consumers pay for protecting privacy? The role of different conversation agents in customer service.
Xiao ShiLihong ChengXin ZhangYang YangPublished in: PACIS (2022)
Keyphrases
- customer service
- multi agent systems
- conversational agents
- multi agent
- multiagent systems
- privacy preserving
- privacy preservation
- private information
- decision making
- multi party
- cooperative
- intelligent agents
- customer behavior
- customer satisfaction
- agent interactions
- inventory control
- protection mechanisms
- software agents
- health information
- data providers
- call center
- privacy issues
- mobile agents
- agent technology
- personal information
- information technology
- personal data
- pricing strategies
- steady state
- business strategy
- human agent
- comparison shopping
- disclosure control