Customer Satisfaction and Purchasing Behaviour in a Web-based Shopping Environment.

Timo Koivumäki

Published in: Electron. Mark. (2001)

Keyphrases

customer satisfaction
online shopping
internet shopping
service quality
customer service
marketing strategies
user satisfaction
consumer behavior
real time
customer data
customer retention
mobile robot
customer reviews
internet banking
product design
customer loyalty
hong kong
core competence